Terms and Conditions

1. Introduction

Welcome to drainageguys.co.uk. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please refrain from using our site.

2. Definitions

  • “We,” “Us,” “Our” refers to Monarch Works Ltd, Trading As Drainage Guys.
  • “You,” “User” refers to any visitor, customer, or individual accessing our site.
  • “Website” refers to drainageguys.co.uk and all its pages, content, and services.

3. Use of Website

  • Our website provides information and products related to drainage solutions. You agree to use it lawfully and responsibly.
  • Unauthorized use, including scraping data, copying content, or exploiting vulnerabilities, is strictly prohibited.
  • We reserve the right to suspend or terminate your access if we detect misuse or breach of these terms.

4. Products & Pricing

  • Product descriptions and prices are subject to change without prior notice.
  • We strive for accuracy, but errors may occur. We reserve the right to correct inaccuracies and adjust orders accordingly.
  • Purchases are subject to availability. A confirmed order does not guarantee stock availability.

5. Payments & Refunds

  • Payments must be completed through approved methods listed on our website.
  • Refund policies vary by product; refer to our Delivery & Returns section for more details.
  • Chargebacks or disputes must be communicated directly before legal action is taken.

6. Intellectual Property

  • All content, including images, text, and branding, is owned by or licensed to Monarch Works Ltd.
  • You may not reproduce, distribute, or modify any content without explicit permission.

7. Limitation of Liability

  • We provide our website and services “as is” and do not guarantee uninterrupted or error-free operation.
  • We are not liable for any indirect damages resulting from site usage or purchase errors.

8. Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy for details on data handling and security.

9. Governing Law

  • These terms are governed by the laws of England and Wales. Any disputes will be settled in accordance with local regulations.

10. Changes to Terms

  • We may modify these terms at any time. Continued use of the website constitutes acceptance of the updated terms.

For inquiries regarding these terms, contact us at sales@drainageguys.co.uk.