Privacy Policy for Drainage Guys

Effective Date: 30/05/2025

At Drainage Guys (https://drainageguys.co.uk), we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the upcoming Data (Use and Access) Bill.

1. Who We Are

Drainage Guys is a trading name of Monarch Works Ltd, selling drainage products, based in the United Kingdom. For the purposes of data protection law, we are the “data controller” of the personal information you provide to us.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and address (if submitted via contact forms).
  • Technical Data: IP address, browser type, operating system, and browsing behaviour (via cookies and analytics tools).
  • Communication Data: Any messages or inquiries you send us.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your inquiries or service requests.
  • To improve our website and services.
  • To comply with legal obligations.
  • For internal record keeping and customer service.

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: When you voluntarily provide information via our contact form.
  • Legitimate Interests: To improve our services and respond to inquiries.
  • Legal Obligation: To comply with applicable laws and regulations.

5. Cookies and Analytics

Our website uses cookies to enhance user experience and collect anonymous analytics data. You can manage your cookie preferences through your browser settings.

6. Data Sharing and Transfers

We may share your data with trusted third-party service providers (e.g., website hosting, analytics) who are contractually obligated to protect your data. We do not transfer your data outside the UK unless adequate safeguards are in place.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict processing.
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

9. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Email: sales@drainageguys.co.uk
Phone: 01384 881442
Address:
Unit J, Monarch Works,
Balds Lane,
Stourbridge,
West Midlands,
DY9 8TE